Terms and Conditions

Applicants who are under the age of 7 at the point of membership registration will be given free membership cards.

All library members can go card-free by using the eCard found in the NLB Mobile app.

  • Alternatively, you can also use library compliant cards to borrow library items after registration.

 

Members must comply with the following Terms and Conditions.

Membership:

  • Members shall take care of all library items borrowed to prevent loss or damage.
  • Lost or damaged item charges are payable.
  • Overdue fees are payable for library items that are not returned within the loan period.
  • Members shall be responsible for all library materials borrowed under his/her account.
    • Return them in good condition and promptly by the due date.
    • Pay all library fines/fees incurred promptly.
    • Not to duplicate, circulate or rent out any of the materials borrowed from the library.
  • Membership may be suspended if a member has outstanding charges.
  • Members shall observe the patron Code of Conduct when visiting NLB’s libraries or other NLB sites. The Code of Conduct is available at all NLB libraries and also through NLB’s corporate website.
  • Membership is not transferable and any unauthorised activities on membership accounts shall be reported to NLB immediately through enquiry@nlb.gov.sg.
  • Data on members collected by NLB shall only be used for the purposes of providing, analysing and developing NLB library and other NLB services to members.
  • NLB will check identity cards, passes and other documents and collect the full NRIC/FIN and other identification numbers for membership registration to identify the individual to a high level of fidelity. Applicants who have Singpass can register online and have their identities verified through Singpass and MyInfo.
  • All applicable fees must be paid in full before NLB library membership is activated. Membership registration or other fees are not refundable.
  • Applicants must accept these Terms of Membership in order to complete their membership registration.
  • NLB reserves the right to contact members on any matters regarding their accounts, including reminders on outstanding charges.

 

Audiovisual Materials:

Members who misuse AV items will have their membership suspended. No refund of membership fee will be made.

  • Members are responsible for taking proper care of AV items and any multiple parts accompanying the items, borrowing and returning them together as a set as indicated on the item.
  • Members are responsible for any damage to or loss of AV items borrowed. You are advised to do a quick check of up to 5 minutes on the quality and condition of the item(s) at the Testing Station before borrowing it/them.
  • NLB will not be responsible for any virus infection / damage to borrowers' players resulting from the loan of AV items.

 

Reminder Service:

Conditions for using this service: You will not receive any reminder if:

  • You provide an invalid mobile phone number or email address.
  • Your mobile phone number is not within Singapore mobile coverage.
  • The Reminder Service is an additional benefit to NLB members. Absence of a reminder is not a valid reason for a waiver of fines.