A five-year plan reimagining the future of libraries and archives.
“The pandemic has shown us that there is not much that can be predicted with absolute certainty. In this changed world and the world that we will transit into, we have to be prepared to adapt and ride on possibilities that present themselves. LAB25 is NLB’s response in this spirit and sets out how we will be with you as together, we refocus libraries and archives to empower you to learn and discover continuously to be ready for the future.
At its heart, LAB25 is an invitation to partners and the community to collaborate with NLB on a journey of innovation and experimentation to reimagine libraries and archives in Singapore.”
Ng Cher Pong, Chief Executive, NLB
The National Library Board (NLB) has been relentless in its efforts to nurture reading and to bring knowledge to all Singaporeans. From its formation in 1995 as a statutory board to transform Singapore’s public libraries, to managing the National Archives in 2012, to the development of a network of new regional and community libraries under the Library 2000 Masterplan, NLB has always kept in pace with the nation’s growth.
With LAB25, NLB goes a step further by developing an omni-channel network of library and archives services as the Singapore economy restructures and as society learns to deal with the challenges of the COVID-19 pandemic. We want to support Singaporeans from all strata of society as the nation navigates the rapidly evolving social, cultural and economic landscapes.
We have identified four key roles to help those we serve: building a Learning Marketplace, nurturing an Informed Citizenry, inspiring Singapore Storytellers, and being an Equaliser. Click here for an overview of LAB25 and the four pillars.
We Hear You
In developing LAB25, we first consulted with partners and the public, organising workshops and focus groups to gather ideas as we charted the journey forward. Our public consultation in 2020 drew a strong response, with 440 respondents sharing their feedback. These suggestions and responses have helped us shape NLB’s four key focus areas, even as we invite you to continue voicing your ideas as we consider the future of libraries and archives in Singapore.
Our vision is to expand our formidable user base into a major national platform by opening our doors to partners interested in advancing lifelong learning and discovery. These partners can benefit from this expanded platform and play their part in expanding it further in a virtuous cycle of agglomeration by bringing in their content and audiences. Patrons will be able to enjoy a far greater and more diverse outlay of content and services in their lifelong learning journey.
To realise the Learning Marketplace, NLB will focus on three areas.
First, transforming our platforms. NLB currently operates a network of 28 libraries, the National Library and the archives reading room, as well as offers digital services through its website and the NLB Mobile app. Over the next 5 years, NLB will fully integrate its physical and digital offerings into a network of immersive hubs and nodes. The present NLB Mobile app could be further expanded into a digital “Learning Superstore” to provide seamless omni-channel user experiences. It will connect users to all of NLB’s content and services, offering enhanced access to online resources, transforming physical libraries to provide experiential learning, and nodes to reach out to new patrons.
Second, providing multiple learning pathways such as personalised recommendations for each patron with the use of data and machine learning to string resources to help lifelong learners continually build on their learning.
Lastly, supporting learning communities by connecting patrons with similar learning interests, leveraging the timeless power of libraries as relevant and effective community and social spaces for people to come together.
We aspire to nurture a thoughtful people who reflect deeply on the information they access every day.
We want to provide a platform for the public to access both thought leaders and content creators as well as a wide range of resources and perspectives, in addition to the skills needed to navigate the pitfalls of daily life.
To do this, we will rely on two of NLB’s tried and tested initiatives – the National Reading Movement and S.U.R.E. (an information literacy programme that teaches people to discern the facts from fake news) – and our extensive networks of partners.
Our past is a treasure trove of memories and stories that have helped shape our shared experience as Singaporeans. Through Singapore Storytellers, NLB hopes to nurture a stronger appreciation and understanding of the Singapore experience. This goal will be achieved through the following ways. We will:
We envision this role to be a shared partnership with Singaporeans, as we elicit curiosity and wonder, and help shape an understanding of Singapore’s heritage and identity in the process.
Building on NLB’s long tradition of promoting reading, we are ramping up our efforts to bridge societal gaps and empower as many people as we can in this digital age. We will extend our outreach to children from lower-income families to share the joy of learning, as well as equip seniors with digital skills.
Punggol Regional Library, which will open in 2023, will be the first fully inclusive library, pioneering integrated services for persons with disabilities. These services will be progressively rolled out in other public libraries.
We also aim to provide a platform for Singaporeans to experience and understand technologies such as artificial intelligence, cloud tech and virtual reality, offering even those who are tech-savvy with new opportunities for learning and advancement.
Grab-n-Go is NLB’s latest experimental concept which allows the seamless borrowing of multiple books by simply going through exit gantries. With a collection of approximately 5,000 English, Chinese, Malay, and Tamil titles across multiple genres like comics, romance, and non-fiction, the Grab-n-Go library is open to all. However, you will need to be an NLB library member to borrow books.
Borrowing has never been easier:
Visit this pilot service at the Level 5 Study Lounge of the National Library Building.
*Note: Patrons may use any of the following NLB-compliant cards:
While all visitors will need to tap their NLB-compliant cards to enter the Grab-n-Go, only borrowers will be prompted to tap their card again upon exit to confirm their loans.
The brand-new Singapore Storytellers video series highlights the collections of the National Library and the National Archives of Singapore through innovative storytelling. Comprising three original video series, our aim is to tell stories of Singapore – about the people who lived, the food we love, and the way things were.
A children’s video series, “The Time Travelling Trio” stars three children, Sarah, Rina and Rokawa, who learn about Singapore’s past with the assistance of Liana, the friendly librarian. In each episode, the trio and Liana look at a different theme and talk to a special guest who brings his or her perspective to the topic. Don’t miss out on and our two other Singapore Storyteller video series, and .
Are you curious about this city we call home? What is Bras Basah’s connection with “wet rice"? Discover lesser-known stories about places in Singapore through Curiocity, in the form of digital Story Maps and seasonal events like art showcases and treasure hunts!
Curiocity on the Web
Story Maps, a new feature on the Curiocity website, allow you to encounter stories about districts and neighbourhoods wherever you are using your mobile devices. The Story Maps draw from the rich collections of the National Library and National Archives of Singapore, as well as from partners' repositories of historical photos, maps, oral histories, and videos.
Explore brand-new content like an in-depth feature on Bras Basah which investigates early maps to show how its name came to be. Trace its development as an entertainment district, a food haven, and a place for bibliophiles (through the National Library)! Check back as new Story Maps and content are released progressively!
Read to be SURE aims to educate and inform the public on trending topics through a combination of curated reading content and accompanying programmes. By exploring multiple perspectives on these topics, readers and participants will benefit from a balanced and credible knowledge base.
Photo by Sima Ghaffarzadeh from Pexels
In the latest edition of Read to be SURE, explore multiple viewpoints on the Russia-Ukraine Information War and how we can filter the truth. Read the issue here.
With nodes, we are extending the library experience beyond its physical walls, bringing content and services to you wherever you are. You may have experienced NLB’s collections in shopping malls last year, through eBooks presented through QR codes on immersive wallpapers and lift decals, as well as through interactive digital doors and Experience Labs. This year, NLB will be working with partners to share the joy of reading through unexpected and surprising formats – stay up to date on the latest information here.
The LampPost Project
As part of DDB Group Singapore’s annual corporate social responsibility (CSR) initiative, The LampPost Project, 200 limited-edition reusable book bags have been upcycled from 2021 NDP banners and flags!
Sewn by members of the Sembawang Family Service Centre community, these one-of-a-kind bags retail at $28 each. Profits from the sales will go to NLB’s kidsREAD program, to support reading among children aged 4 to 8 years old from less privileged families.
Each book bag is also a gateway to good reads! Specially curated National Day and Singapore-related NLB eReads are accessible via a sewn QR code tag, and can be shared with family and friends. The book bags are available for sale from 1 Aug till stocks last. Click here for more information.
SingPost Centre Mall
At the SingPost Centre mall, LAB25 takes on a local flavour with exclusive Mr Kiasu webtoons! The popular Singaporean caricature will introduce LAB25 initiatives through an exciting series of webtoons. The mall’s wallpaper will feature Mr Kiasu characters and QR codes which visitors can scan to access the webtoons. Look out for other NLB features around the mall, such as lift decals featuring book recommendations by Mr Kiasu.
Be “kiasu” and head down to SingPost Centre mall to catch a glimpse of these new Mr Kiasu characters and learn all about what NLB has to offer!
Back to Office
Finally returning to the office? NLB welcomes patrons back to their workspaces with our newest node installation – a stylish magazine-rack structure providing direct access to a curated selection of eMagazines! Each Back to Office node comes embedded with twelve QR codes linking users to the latest issues of selected international publications across six key themes: news, business, technology, fashion, health, and recreation.
Each installation also comes with a set of mini-magazines, which provides easy-to-follow instructions on accessing thousands of eReads in NLB’s collection through the NLB Mobile, PressReader, and Libby apps.
The Back to Office installations will be deployed to our partner organisations in three-month rotations throughout 2022, with the first deployment period beginning in April. Subsequent deployment periods will begin in late July and October respectively.
Keep an eye out for the installations if you work at or visit any of these organisations:
Note: Not all Back to Office nodes are accessible to the public; please check before going down.
LearnX’s Learning Pathways are a gateway to learning and discovery, offering a wide range of programmes and resources from NLB and our partners. Explore specially curated pathways for eight key learning focus areas – Digital, Careers, Sustainability, Reading, Science, Singapore, Wellness, Arts – or be empowered to create your own tailor-made learning journey!
Our communities are the heartbeat of our libraries. With our LearnX Communities initiative, we engage with groups across our public libraries to empower volunteer-led learning communities that span a diverse range of interests and passions. Our community projects include an interactive chatbot project created by members of the Chatbot learning community and the Communities: Zzzink! club at library@orchard that aims to promote the reading of zines through its zines reproduction, displayed in a gallery showcase.
Explore our Learning Pathways and find your learning community today on the new LearnX website!
The LAB25 logo embodies our vision for the libraries and archives of tomorrow – dynamic, collaborative, open-ended. Pixels in motion capture a forward-looking attitude and a strong momentum as we embark on the journey ahead. Neon streaks reanimate NLB’s brand colours and highlight the diversity of roles and initiatives that energise LAB25 as a perpetual process of information, innovation, and transformation. Deconstructed elements express a work-in-progress spirit and opportunities for building together in collaboration. The logo, like LAB25 itself, is a blueprint for what could come next, and an invitation to all of you to reimagine libraries and archives with us. For now and the future.
This is just the start of our exciting LAB25 journey and we are eager to explore its many possibilities with you. We would like to invite you to join us as a partner or a volunteer. Working together, we can reimagine our libraries and archives to meet the challenges of the future.