Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.
Book
Share
Information About
Pre-publication title: Fierce loyalty. "FranklinCovey"--Back cover. "AMACOM"--Back cover. Includes bibliographical references and index.
Title
Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.
Artist
Rinne, Leena, author.
Subjects
Language
English
Type
Book
Abstract
"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans"--Amazon.com.