TQM for information systems management : quality practices for continuous improvement / James W. Cortada
Digitised Book 216.73.216.10 (0)
Information About
This book describes proven methods of quality management currently being applied in many companies. The publication is about how to effect TQM implementation in all areas - from programming and computing, to operations and personnel, to every other facet of the IS effort. The user guide shows how links can be forged between overall business strategy and TQM implementation. It is a comprehensive, down-to-earth, and process-oriented resource for managers at every level of TQM sophistication, arranged by major management topics.
Additional Details
- Title
- TQM for information systems management : quality practices for continuous improvement / James W. Cortada
- Creators
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- Cortada, James W.
- Subject
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- Information resources management
- Management information systems
- Information technology--Management
- Total quality management
- Publisher
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- McGraw-Hill,
- National Library Board Singapore,
- Digital Description
- application/pdf, ill.
- Table of Contents
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- Preface -- 1. The quality revolution and what it means to information services -- 2. An information systems strategy for quality -- 3. Applying an information systems quality strategy -- 4. Business planning and it planning: the quality links -- 5. Technology's role in quality improvement -- 6. World-class application development -- 7. Applications that support quality in an enterprise -- 8. Applying quality practices to it operations -- 9. Personnel practices in a quality world -- 10. Starting the implementation of quality management -- 11. Making quality your management process.
- Edition
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- International ed.
- Copyright
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- All Rights Reserved. National Library Board Singapore 2009.