Information About
This is a handbook for the POSB’s (Post Office Savings Bank) frontline staff on customer service.
Additional Details
- Title
- Bank with a smile
- Creators
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- Subject
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- 1977- )--Customer services
- Banks and banking--Customer services--Singapore
- Publisher
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- [Post Office Saving Bank], 1981
- National Library Board Singapore, 1981
- Contributors
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- 1977- )
- Digital Description
- application/pdf, col. ill.
- Provenance
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- Table of Contents
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- You are the POSB -- The human side of service -- Patience for success -- Keep communication simple -- How to use a telephone -- And how not to... -- Selling our services -- Be a team member -- Thx typxwritxr.
- Edition
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- Copyright
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- All Rights Reserved. National Library Board Singapore 2009.