Dawn is currently in the Experience Design team in the Library Planning and Development division. Having graduated with Bachelor of Social Sciences (Hons), Double Major in Psychology and Social Work from the National University of Singapore, she started her career in NLB as an Associate Librarian at the Central Public Library where she was involved in planning and implementing programmes for children and teens.
Growing up visiting libraries, I felt they were amazing and uniquely inclusive spaces. I am very proud of how libraries remain accessible to all and play an important role of being a shared community resource, providing informational resources to individuals regardless of their backgrounds. It was also very aligned with my interests as NLB sits at the intersection of education and community development.
In 2019, I participated in the Service Delivery Talent Attachment Programme and spent 6 months attached to PebbleRoad, a strategy, design and innovation practice. This enabled me to gain exposure to a different working culture and mindset which helped to shape the way I currently envision service. I find that my sense of purpose and belief in the importance of my work in NLB keeps me motivated even as works gets more challenging and evolves in response to the changing needs of society and users.