Frequently Asked Questions

We promise to get back to you in 5 to 7 working days. A welcome email will be sent to the email address you have indicated in your registration form.


As soon as you receive your volunteer account details. Slots for volunteering opportunities are available on a first come first serve basis.


Your username will be the email address you have indicated in the registration form. If you have forgotten your password, click here to reset your password.


We know life is busy, we have volunteering opportunities that do not require a minimum commitment.


We will show you how on the day you come for the volunteering opportunity you have registered for.
If the volunteering tasks requires additional training, we will be in touch with you beforehand.


We recommend comfortable attire of shirts or blouses, long pants, covered shoes or your school uniform. Bring a jacket as it can get chilly in our libraries and archives. Do avoid any sleeveless t-shirts, blouses, shorts, miniskirts, sandals, slippers, open toed and high heel shoes.


You can print a record of your volunteering hours after logging into your account under “My Contributions”. We update your volunteering hours on a monthly basis. You can check your contributions on the 7th day of the following month.


Your safety is of paramount importance to us. You are most welcome to volunteer together with a older family member or friend


We appreciate all our volunteers who have come forth and selflessly gave their time and effort to make our libraries and archives the wonderful places they are.
Our NLB volunteers are rewarded according to the number of volunteering hours and level of service they provide. There are 5 levels of awards: Thank You, Bronze, Silver, Gold, Platinum. Our volunteer will also be invited to selected special events for volunteers.
Platinum Award Recipients who complete more than 100 volunteering hours within a fiscal year (e.g. April 2018 to March 2019) will also enjoy an increase in library loan quota with our Friends of the Library and Archives Library membership.


Contact us at volunteer@nlb.gov.sg. We will be happy to help!