Frequently Asked Questions

About NLB Mobile

  1. What is NLB Mobile?

    NLB Mobile is an NLB app that lets you easily access your account information, transact, search, access eLearning courses as well as borrow library materials, eBooks / eAudioBooks and eMagazines / eNewspapers.

  2. What features are available in the app?

    You can:

    Borrow and Read / Listen

    • Borrow library items with the App instead of the Borrowing Stations
    • Borrow eBooks / eAudiobooks and read / listen to them online
    • Read eMagazines and eNewspapers

    Transact

    • Pay any outstanding fees / fines using Paypal / Credit card
    • Check / Renew current Loans
    • Place reservations on library items
    • View up to past 3 years’ loan history of titles borrowed from the Public Libraries
    • Update your particulars (email address / mobile number)
    • Set up multiple user profiles for quick access to library transactions

    Search, share and recommend titles

    • Search the catalogue
    • Bookmark your favourite books / eBooks
    • Share a title on Facebook, Twitter and Whatsapp
    • Recommend a title to NLB and view your recommendations
    • Receive suggestions based on loan history i.e. Books for You

    Find libraries and events

    • Search and register for events at our libraries
    • Locate nearby libraries based on your current location
    • Obtain library addresses, directions and operating hours

Setting up

  1. What can I do if I have protected my app using the 4-digit passcode but have forgotten the passcode?

    You can delete the app, then re-download it before signing in again.

  2. Why should I sign in?

    Sign in to enjoy all the services available to members, such as reading eMagazines and eNewspapers. Without signing in, you still can:

    • Search the library catalogue
    • Locate nearby libraries based on your current location
    • Obtain library addresses, directions and operating hours
    • View details of events happening at each library
    • Share a title on Facebook, Twitter and Whatsapp
  3. What do I need for the sign in?

    You will need a myLibrary ID. If you do not have one, you may sign up for the myLibrary ID online at http://www.nlb.gov.sg/account or the Borrowing Stations at any library.

    (myLibraryID is a username-password system to authenticate our users. Library members are not assigned myLibraryIDs automatically as we let members create their own usernames.)

  4. What if I have forgotten my myLibrary ID or password?

    Tap the link:

  5. Why do I need to set my preferred library in the profile?

    This setting is optional and allows the app to automatically display events that will be happening at your preferred library.

Borrowing Books and eBooks / eAudioBooks

  1. Does scanning the barcode of the library item immediately trigger a checkout?

    No, the app will seek your confirmation before the item is checked out to you.

  2. How many eBooks / eAudiobooks can I borrow?

    Each member can borrow up to 16 eBooks / eAudiobooks. You can check current quota at the “eBooks” page of the app, as the quota may increase during promotions.

  3. How do I borrow eBooks / eAudiobooks on this app?

    When you search for a title, the search results will include both physical books and eBooks that match your search term(s). If you have signed in using myLibrary ID, you can tap "Borrow" at the eBook / eAudiobook title details page and the title will be checked out to you instantly. After title has been checked out, the app will prompt you to “Read / Listen Online”, “Download” or go back to “Home”. You may view all your borrowed eBook / eAudiobook titles in the "My eBooks" page.

  4. How can I read the eBooks or listen to the eAudiobooks that I have borrowed?

    Go to the "My eBooks" page and tap on the title you want to read or listen to, you will see a "Read Online" option for eBooks or a "Listen Online" option for Audiobooks. Tap on these options to read / listen online immediately within the app. Please note that reading or listening online will tap on your mobile data allowance if you are not connected to WiFi.

    If you wish to read or listen offline, you may tap on the "Download" option. The app will open a third-party app, Overdrive, to download the title.

  5. How do I return the eBooks / eAudiobooks?

    The eBooks / eAudiobooks will be returned automatically after 21 days. If you have finished reading to your eBook or listening to your eAudiobook, you can let someone else enjoy it by returning it early. Go to “Account”, “eBook Loans”, and select the title you wish to return early. You will see the option to “Return early” under the title’s cover image.

  6. How do I reserve eBooks / eAudiobooks? Can I cancel the reservation?

    If the eBook / eAudiobook title you wish to borrow is not available, you can reserve it free of charge. The title will be checked out to you automatically when it is available. You can reserve up to 16 eBook / eAudiobook title. If you no longer require the reservation, you can cancel it. Go to “Account”, “eBook Loans”, and look for the title under the “Reserved” tab. Tap the title to see the option to cancel the reservation.

Reading eMagazines / eNewspapers

  1. How do I read eMagazines / eNewspapers?

    Login with your myLibraryID and tap on the “eMagazines & eNewspapers” icon on the home page. If the PressReader app has not been installed, you will be directed to the respective app store to download and install the app. After installation, return to NLB mobile and tap on the icon again to relaunch the app.

    eNewspapers & eMagazines icon
    eNewspapers & eMagazines icon.

  2. Why do I need to install the PressReader app?

    This third-party app is required to read the eMagazines and eNewspapers.

  3. Can I just install the PressReader app and not NLB Mobile?

    You can, but you will not be able to access the content freely anytime and anyplace. Instead, to access the content freely, you have to connect to a library branch’s Wireless@SG network.

  4. Do I need a PressReader account?

    This is optional and is only needed to enjoy personalised services, e.g. set up personalised news channel, bookmark articles. As an NLB library member, you can freely access the collection of eMagazines and eNewspapers that NLB has subscribed to.

  5. My PressReader HotSpot time is up. How do I connect to it again?

    You can connect to the HotSpot in two ways.

    First, connect to PressReader through any library branch’s Wireless@SG network. A small window will pop up telling you that you are in the NLB PressReader HotSpot and the time that you have left to use PressReader free of charge.

    This access mode gives everyone 3 days (72 hours) of continuous access to PressReader following each successful login. This means that during these 3 days, you will be able to download eMagazines and eNewspapers even after you leave the library. Once the 3 days are up, you will need to reconnect.

    Second, you may install the NLB Mobile, sign in with you myLibrary ID and tap on the “eMagazines & eNewspapers” icon on the home page to launch PressReader. This access mode gives NLB members 1 hour of free access to PressReader, anytime and from anyplace. Once the 1 hour is up, you may reconnect by launching PressReader from within NLB Mobile again.

  6. Why is PressReader asking for payment when downloading an eMagazine or eNewspaper?

    When you are authenticated through Wireless@SG at NLB library branches or activate PressReader through NLB Mobile, all content in PressReader is free. Checking the HotSpot icon (the coffee cup) is the best way to know if you are properly connected. A green icon indicates that you have an active connection.

    Hotspot Map
    A green dot or coffee cup indicates an active connection.

    If you are ever asked to pay for content, simply reconnect to PressReader using the methods described previously.

  7. Do downloaded PressReader Titles take up space on my device?

    Yes, when you download an eMagazine or eNewspaper to your PressReader app, a file will be saved to your device.

    To recover the space that the magazines and newspapers take up on your device, you can delete the downloaded files after you've finished reading them.

Accessing eLearning courses

  1. How do I access eLearning courses from NLB Mobile?

    Login to NLB Mobile with your myLibrary ID and tap on "eLearning" icon on the Home page. You will be directed to LyndaLibrary with your Lynda.com profile, without additional login.

    eLearning icon
    eLearning icon.

  2. Do I need a Lynda.com account?

    This is optional if you access the online courses from NLB Mobile. As an NLB library member, you have free access to the online courses from LyndaLibrary that NLB has subscribed to.

  3. Do I need to install the Lynda mobile app?

    The Lynda mobile app is not required to access the online courses.

Reading Challenges and Points

  1. What can I do with the “Reading Challenge” showing on my account page?

    Challenges are a new feature to encourage our library members to read. During the Challenge period, eligible library members can register to participate.

  2. What can I do with "My Points" showing on my account page?

    "My Points" is a new feature to help you keep track of your loans. During promotional periods, the points may be redeemed for rewards, for example, Book Bugs II cards in 2018.

Last Updated On 26th July 2019