Business process benchmarking : finding and implementing best practices / Robert C. Camp
Digitised Book 216.73.216.10 (0)
1995
Information About
The Search for Industry Best Practices That Lead to Superior Performance to management. The second section covers new material not documented elsewhere. Section 3 contains six case studies—all from Malcolm Baldrige National Quality Award recipients, a testament to the power of benchmarking.
Additional Details
- Title
- Business process benchmarking : finding and implementing best practices / Robert C. Camp
- Creators
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- Camp, Robert C., 1935-
- Subject
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- Benchmarking (Management)
- Publisher
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- Toppan, 1995
- National Library Board Singapore, 1995
- Digital Description
- application/pdf, xxi, 464 p.
- Table of Contents
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- List of figures -- Foreword -- Preface -- Acknowledgments -- Section 1. The process -- Section 2. The leadership and management of benchmarking -- Section 3. The case studies -- Appendix A. Benchmarking bibliography -- Appendix B. The Best-of-the-Best Companies -- Appendix C. Benchmarking case histories -- Appendix D. How to find information -- Appendix E. Process classification scheme -- Appendix F. Process inspection checklist -- Appendix G. Roles and responsibilities -- Index.
- Copyright
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- All Rights Reserved. National Library Board Singapore 2009.