[Future of Work] Managing customers with technology

  • Language: English
  • Target Audience: Adults
  • Category: Business, Science & Technology, SkillsFuture
Availability: 0
Sun, 29 Dec, 2019, 11:30 AM - 1:00 PM (GMT+8)


Programme 2

1 Harbourfront Walk #03-05 Singapore 098585

  • Language: English
  • Target Audience: Adults

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Customer Relationship Management or CRM software allows you to focus on your customers, instead of always trying to search on the last email or conversation. The software can look confusing but they are quite user friendly, with features that are commonly found in email and contacts. Using HubSpot as an example of a CRM software, we will take a look at some of the features that can help professionals and businesses to better manage customer relationships and turn that “potential” client to a paying one. Laptops with the software will be provided for use. 

About Future of Work
The economy and the landscape of work are fast-changing. Designed for adults seeking to stay ahead of the curve, NLB’s Future of Work series provides bite-sized yet insightful talks and hands-on sessions that help navigate and make sense of emerging trends and new concepts synonymous with the Future Economy.

Before deep diving into extended courses and training programmes, explore at libraries how critical competencies and areas, such as data analytics, design thinking, and Internet of Things, are transforming the way we work. Go to http://go.gov.sg/nlb-futureofwork to check out and register for programmes in the series.

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