The customer experience edge :  technology and techniques for delivering an enduring, profitable and positive experience to your customers /  by Reza Soudagar, Vinay Iyer, Volker Hildebrand.

  • Soudagar, Reza.
  • Iyer, Vinay.
  • Hildebrand, Volker.
  •  New York :  McGraw-Hill,  c2012.
Books
  • xxvi, 292 p. :ill. ;24 cm.
  • (ISBN)007178697X (alk. paper)
  • (ISBN)9780071786973 (alk. paper)
  • (OCoLC)757802731
English
  • Consumer satisfaction.
  • Customer relations -- Management.
  • Customer services -- Technological innovations.