Frequently Asked Questions

  1. What is NLB Mobile?

    NLB Mobile is an NLB app available on iOS and Android mobile devices that provides convenient access to library information and transactions, including the loan of library materials and eBooks that you can read on the go.

  2. How can I download the new NLB Mobile App?

    The NLB Mobile app can be downloaded for free from the App Store or Google Play.

  3. What are the new features that are available in the app?

    Besides being able to search and borrow eBooks from within the app, you can look out for the following exciting new features:

    • Read eBooks Online
    • Bookmark your favourite books / eBooks
    • Pay any outstanding fees / fines using Paypal / Credit card
    • Recommend a title to NLB and view your recommendations
    • View up to past 3 years loan history of titles borrowed from the Public Libraries
    • Search and register for events organised by NLB
    • Share a title on Facebook, Twitter and Whatsapp

    Plus, existing useful features not to be missed:

    • Set up multiple user profiles for quick access to library transactions
    • Borrow library items by scanning the NLB barcode
    • Check / Renew current Loans
    • Place reservations on library items
    • Receive suggestions based on loan history i.e. Books for You
    • Update your particulars (email address / mobile number)
    • Perform searches against the library catalogue
    • Track search histories
    • View the latest arrivals to the libraries
    • Locate nearby libraries based on your current location
    • Easily obtain library addresses, directions and operating hours
    • View details of events happening at each library
  4. What can I do if I have protected my app using the 4-digit passcode but have forgotten the passcode?

    Users should delete the app, then re-download it before signing in again.

  5. What do I do with the old NLB Mobile app?

    The old app will no longer be in use from March 1st, 2017. Please download the new NLB Mobile app from Google Play or App Store before the old app retires.

  6. What platforms does the NLB Mobile app support?

    NLB Mobile will only be available for iOS and Android mobile devices and tablets. For practical reasons, NLB develops and maintains apps for mobile platforms that have a substantially large user base.

  7. Why should I sign in?

    In order to enjoy the full suite of services, you will need to sign in. Without signing in, you still can:

    • Performing searches against the library catalogue
    • View the latest arrivals to the libraries
    • Locate nearby libraries based on your current location
    • Obtain library addresses, directions and operating hours
    • View details of events happening at each library
    • Share a title on Facebook, Twitter and Whatsapp
  8. What do I need for the sign in?

    You will need a myLibrary ID. If you do not have one, you may sign up for the myLibrary ID online at http://www.nlb.gov.sg/account or the ekiosk at any library.

  9. What if I have forgotten my myLibrary ID or password?

    Tap the link:

  10. Does scanning the barcode of the library item immediately trigger a checkout?

    No, you have to scan the barcode and tap on borrow button. The app will then ask for another confirmation before the item is actually checked out to you.

  11. How many eBooks can I borrow?

    Each member can borrow up to 8 eBooks.

  12. How do I borrow eBooks on this app?

    You search for a title on the app and the search results will bring you both physical books and eBooks that match your search term(s). With a valid myLibrary ID login, you can click "Borrow" at the eBook title details page and the checkout will be effected instantly. You may view the eBook title in the "My eBooks" section of myLibrary.

  13. How can I read the eBooks or listen to the audiobooks that I have borrowed?

    When you tap on the electronic title in "My eBooks", you will see "Read Online" option for eBooks and similarly "Listen Online" option for Audiobooks. This online reading / listening happens in this app so that you can enjoy the borrowed title immediately. Please note that reading or listening online will tap on your monthly mobile data allowance if you are not connected to WiFi.

    If you wish to read offline, you may tap on the "Download" option. Please ensure that you have already installed the Overdrive app which may be found on both the App Store and Google Play.

  14. How do I return the eBooks

    The eBooks will be returned automatically after 21 days.

  15. Why do I need to set my preferred library in the profile?

    This setting is optional and allows the app to automatically display events that will be happening at your preferred library.