Curated Reads by the National Library, Singapore

Effective communication skills are essential to success in many aspects of life. Besides the ability to convey one's ideas and views clearly and confidently, effective communication also means listening to others and understanding their perspectives. Check out the resources below for some insights and tips on improving communication at work.



The Art and Science of Communication: Tools for Effective Communication in the Workplace
Call no.: 651.7 PER


Combining the science and art of communication into one effective formula, this book shows you a new way to understand and use communication in the workplace. It examines seven types of everyday communication: intrapersonal, non-verbal, interpersonal, small group/organisational, public, mass and intercultural. It also offers practical techniques, analogies and models that reveal the formulas for successful communication.


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Chapter 4 is particularly interesting as it discusses the importance of having a good communication climate in the workplace. According to the author, there are four communication patterns found in most organisations: top-down, forward, circle and social. Having the most suitable communication pattern is important because it helps to bring about positive group communication.


Grab this ebook now or visit our public libraries to borrow a physical copy.

Book cover image credit: All rights reserved, John Wiley & Sons, Inc., c2008.





Quiet: The Power of Introverts
Call no.: 155.232 CAI

In a world where extroversion is celebrated as an ideal personality trait, the quiet talents of introverts often go unnoticed. Drawing on psychological research, personal experiences, and even brain chemistry, Susan Cain reveals the strengths of introversion and the place of introverts in culture and society.

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Chapter 10 is particularly insightful as it provides tips on how extroverts and introverts can communicate with each other, while Chapter 5 is a must-read for introverts who struggle with public-speaking. As the author writes:

It's so easy to confuse schmoozing ability with talent. Someone seems like a good presenter, easy to get along with, and those traits are rewarded. Well, why is that? They're valuable traits, but we put too much of a premium on presenting and not enough on substance and critical thinking.

Grab this ebook now or visit our public libraries to borrow a physical copy.

Book cover image credit: All rights reserved. Broadway Paperbacks, c2013.


5 Ways to Effectively Communicate with Employees

Effective communication with employees takes effort, repetition, thoughtfulness and, most importantly, it needs to come from the heart. This is easier said than done. Here are five strategies from on how to establish a culture of communication and alignment in a company. You will be surprised to learn that small acts such as sending weekly correspondence to all employees and replying employees' emails within 24 hours are some ways to achieve this. 


How to Speak so that People Want to Listen

Have you ever felt like you're talking but nobody is listening? Here's Julian Treasure to help you fix that. In this video, the sound expert demonstrates some useful vocal exercises to make you a better speaker. He also shares tips on how to speak with empathy, and offers his vision for a sonorous world of listening and understanding.