If the administrators of the National Library Board, Singapore's website are notified of a potential breach of copyright, or other intellectual property rights, or receive a complaint indicating a violation of publishers' rules or other relevant concern, the item involved will be removed from the repository as quickly as possible pending further investigation.
Where the grounds for complaint are considered plausible, the material will be permanently withdrawn from the repository. (N.B. This may take some time if it is necessary for National Library Board, Singapore to seek legal advice to resolve the complaint).
If you are a rights owner and are concerned that you have found material, for which you are the rights owner, on our website and you have not given permission, please contact the Library through the e-mail at: email@example.com and include the following:
1. Your contact details.
2. The full bibliographic details of the material.
3. The website address where you found the material.
4. The nature of the complaint.
5. A statement that, under penalty of perjury, you are the rights owner or are authorised to act for the rights owner.
1. The National Library Board, Singapore will acknowledge receipt of your complaint by email or letter and will make an initial assessment of the validity and plausibility of the complaint.
2. Access to the material will be removed from the National Library Board, Singapore's website pending an agreed solution.
3. The National Library Board, Singapore will contact the contributor who deposited the material. Within the National Library Board, Singapore's Notice and Takedown procedure, the institution is recognised as the contributor. The contributor will be notified that the material is subject to a complaint, under what allegations, and will be encouraged to assuage the complaint concerned.
4. The complainant and the contributor will be encouraged to resolve the issue swiftly and amicably and to the satisfaction of all parties, with the following possible outcomes:
5. If the contributor and the complainant are unable to agree a solution, the material will remain unavailable through the National Library Board, Singapore's website until a time a resolution has been reached.